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Customer feedback loop

Canny

A focused feedback platform combining customer intake, deduplication, voting, status, prioritization, changelog, and follow-up.

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Editorial verdict

Choose Canny when a focused intake, voting, status, and customer-update loop will be actively operated and tracked-user pricing fits the audience.123

Best for

  • Public or embedded feedback boards
  • Teams closing the loop on feature requests
  • Products needing a focused feedback surface
123

Not ideal for

  • Organizations needing deep research synthesis
  • Teams without a feedback owner
  • Products treating vote count as product priority
123
Main trade-off

A clear public feedback loop reduces scattered requests while creating moderation, identity, tracked-user, integration, and expectation-management work.123

Product boundary

Whether a focused customer-facing feedback loop is more useful than a broader product-discovery platform.

Canny supports collecting and closing the feedback loop; votes and tracked-user counts do not replace product judgment, research, or roadmap governance.123

For: Small and mid-size product teams with a named owner for feedback intake, moderation, decisions, and follow-up

  • Feedback volume changes the tracked-user tier
  • Research synthesis and product planning become primary
  • The team cannot consistently moderate and close the loop

Why teams consider Canny

  • Focused intakeBoards, posts, votes, comments, and integrations centralize attributed feedback.123
  • Loop closureStatuses, notifications, and changelog surfaces help communicate outcomes.123
  • Tracked-user meterCurrent pricing scales with people whose feedback is attributed in Canny.123

Pricing

Current Free and Pro plans scale primarily by tracked users; Business is sales-led. A tracked user includes people with attributed posts, votes, comments, or feedback captured on their behalf.3

Small feedback loop

Free — $0/month

Verified 2026-07-26: Free supports up to 25 tracked users and five owner or manager seats, with unlimited contributors.3

Growing product team

Pro — from $79/month annually

Verified 2026-07-26: Pro starts at 100 tracked users for $79 per month billed yearly or $99 billed monthly, then increases by tracked-user tier.3

Primary meter
Tracked users with attributed feedback activity3
Admin boundary
Owner and manager allowances differ by plan3
Enterprise route
Business pricing requires a scoped conversation3
Pricing checked View official pricing

Canny vs alternatives

Productboard

Choose when
Choose it when feedback evidence should connect to prioritization, specifications, and roadmaps.
Avoid when
Avoid it when a lightweight request board or execution tracker is sufficient.
Compared with Canny
Traceability across discovery and planning adds maker-seat, process, and platform complexity.45

UserVoice

Choose when
Choose it when a governed multi-channel feedback program needs segmentation and stakeholder operations.
Avoid when
Avoid it when a small public feedback board is the whole requirement.
Compared with Canny
Enterprise feedback operations add procurement, onboarding, and commercial complexity.67

Resources and sources

Official product, pricing, and operating-policy sources

  • Canny help center
    Open
  • Canny pricing
    Open
  • Canny billing plans
    Open
  • Productboard help center
    Open
  • Productboard pricing
    Open
  • UserVoice knowledge base
    Open
  • UserVoice pricing
    Open

Related tasks

  1. 1
    Canny help center

    Canny · Accessed Official

  2. 2
    Canny pricing

    Canny · Accessed Official

  3. 3
    Canny billing plans

    Canny · Accessed Official

  4. 4
    Productboard help center

    Productboard · Accessed Official

  5. 5
    Productboard pricing

    Productboard · Accessed Official

  6. 6
    UserVoice knowledge base

    UserVoice · Accessed Official

  7. 7
    UserVoice pricing

    UserVoice · Accessed Official